Privacy Policy

The Swan Hotéis network recognizes the importance of privacy, security and data protection for its customers and for all data holders who may have their Personal Data (as defined below) or other data processed through the network's systems Swan Hotels. Swan Hotels uses its best efforts to provide adequate protections in all of its operations and to implement the most consistent and rigorous policies and procedures.

This Privacy Policy informs you, who visit the Swan Hotéis network website, or who provide data, regardless of its nature (“You”), the privacy practices of the Swan Hotéis network and indicates the choices that You can make within the scope the collection and use of data relating to You.

For the purposes of this Privacy Policy, personal data (“Personal Data”) means any data that refers to an identified or identifiable natural person or company. Personal Data will be of the nature of Personal Data whenever there is the possibility of You being identified, directly or indirectly, by reference to a unique identifier such as, for example, your name, an identification number, location data, or other specific factors of your identity. In relation to the Swan Hotéis network, the Partner's Personal Data are not, in principle, considered Personal Data.

SCOPE

This Privacy Policy describes the processing – which includes the collection or access, use and storage – of your Personal Data by the Swan Hotéis network.

By agreeing to this Privacy Policy, You declare and agree that Swan Hotéis may process your Personal Data in accordance with the terms established here.

THIRD PARTY APPLICATIONS

This Privacy Policy does not apply to third-party applications, products, services, websites or social media resources that may be accessed through links we provide for your convenience and information. Accessing these links will cause You to leave the virtual environment of the Swan Hotéis network and may result in the collection or sharing of information about You by third parties. The Swan Hotéis network does not control, endorse, give any guarantees or be responsible for Third-Party Applications or their privacy practices, which may be different from those of the Swan Hotéis network. In this regard, we encourage You to carefully read the privacy policies of any Third-Party Application with which You interact before allowing the collection and use of Your Personal Data.

PERSONAL DATA COLLECTED BY THE SITE

The Swan Hotéis network collects your Personal Data when You access the Swan Hotéis Network website, which encompasses Swan Generation and Jangal das Araucárias. When contacting Swan Hotéis for the purpose of making reservations, You must provide us with your name, your contact information such as email address and telephone number and your credit card number.

Whenever You visit the Swan Hotéis website and allow Swan Hotéis, it also receives and records on its servers your browser logs, including the type and version of the operating system of your computer or mobile device, browser type and language, IP address and geographic areas derived from your IP address, data from Swan Hotéis cookies, file data, date and time records of access and duration of visits, the websites visited before accessing the Swan Hotéis websites. We may relate this data to the Personal Data that You provide for the purposes described in this Privacy Policy.

When You use our mobile applications (websites), we also automatically collect information about your mobile device and your use of and activity on our mobile applications. For example, we collect Your device's mobile operating system type and version, browser type, device type, geolocation data, Wi-Fi network connection data, Internet Protocol (IP) address, device identifiers, records of date and time of access and duration of visits and other data.

PERSONAL DATA COLLECTED BY THIRD PARTIES

We may receive your Personal Data when You provide it to a third party for the purpose of making reservations at Swan Hotéis. In this process, third parties use their own means to collect data relating to You and, through a Contract, they allow Swan Hotéis to also have access to this data so that reservations can be made.

Third parties that collect data have a legal obligation to obtain the respective consents and authorizations (the “Consents”) that You freely and unequivocally wish to give for the processing of your Personal Data. Swan Hotéis relies on the content and scope of these Consents to provide appropriate treatment to your Personal Data. Although Swan Hotéis contractually requires that the Consents obtained by third parties are adequate, e.g., comply with applicable legislation and, mainly, reflect the purposes of the processing of Personal Data, Swan Hotéis is exempt from any liability arising from any inadequacy of these consents.

In relation to Personal Data obtained through third parties, Swan Hotéis' commitment is limited, in principle, to providing You with the greatest possible transparency regarding the way in which Swan Hotéis accesses, stores and uses your Personal Data. Swan Hotéis does this as a way of establishing a relationship of trust with You. There is no legal obligation on Swan Hotéis to do so.

PERSONAL DATA COLLECTED DURING THE STAY

The Swan Hotéis Network values excellence in the offering of its hotel and event services. To provide an increasingly efficient and personalized service, the Swan Hotéis network collects, stores and uses Personal Data from its guests during their stay at the hotel. The Personal Data collected during the stay concerns the characteristics, preferences and history of each guest on the Swan Hotéis network. For example, Personal Data about past incidents at the hotel, shoe size, clothing size, dietary restrictions, allergies, specific requests, likes, predilections, aversions and habits may be collected during the stay at the Swan Hotéis Network.

Personal Data collected during the stay at the Swan Hotéis network is processed for the benefit of the respective guest, with the purpose of providing an individual and unique service. The Swan Hotéis network understands that the Personal Data collected during the stay may relate to the privacy of its guests. Therefore, Personal Data collected during your stay is kept confidential and secure, is only accessible to our internal team and is used when necessary to provide guest service.

When checking in for an accommodation on the Swan Hotéis network, you understand and agree that your Personal Data may be collected during your stay, including by observing your behavior, characteristics and preferences, and that it will be used during the accommodation itself. and events or on future occasions. Considering that the personalization of the hotel service is a process that is consolidated over time and with guest experiences, Personal Data collected during the stay remains permanently stored by the Swan Hotéis network. You may exercise, in accordance with applicable legislation and this Policy, your rights in relation to Personal Data collected during your stay, including the right to delete your Personal Data.

PERSONAL DATA COLLECTED FOR WI-FI ACCESS

To access the Wi-Fi internet service on the Swan Hotéis network, your personal data may be collected as a requirement for your connection, and will only be used for this purpose.

PERSONAL DATA COLLECTED AUTOMATICALLY

Cookies are text files containing small amounts of data that are transferred to Your device, or more precisely, to the browser You use on your device, when You visit a website. The entity that places the cookies in your browser can then read the information contained in the cookie, according to the settings assigned to it. Cookies are typically classified as either “session cookies,” which do not remain on Your device after You close your browser, or “persistent cookies,” which will typically remain on Your device until You delete them or, alternatively, they expire.

When You visit our website, we place information on Your computer in the form of a cookie, which is automatically recognized the next time You visit us. Cookies allow us, for example, to adapt our website to suit your interests. If You do not want Swan Hotéis to recognize Your computer again later, set Your web browser to delete cookies from Your computer, block all cookies, or warn You before a cookie is saved. Please note that it is possible that once You request this exclusion, You will no longer be able to take advantage of all the functions of the Rede Swan Hotéis website. In this regard, please note that Swan Hotels uses certain cookies that are not related to online advertising: (i) account access security cookies; (ii) functional cookies, which preserve the functionality of navigation elements; and (iii) language or regional setting cookies.

The Swan Hotéis network may also track IP addresses for the purposes of administering its systems, to report aggregated information, for site tracking, to prevent our servers from being hacked and for other uses described in this Privacy Policy.

HOW WE USE YOUR PERSONAL DATA

The Swan Hotéis network uses your Personal Data to offer hotel services, especially to make reservations and also to ensure that your stay is a pleasant experience.

The Swan Hotéis network also uses your Personal Data to improve its relationship with You and to provide You with better services, including personalizing your interaction and experience with us. For example, we may use your Personal Data to:

conduct our ordinary business operations, including to verify your identity, complete transactions and orders for our products or services, administer your account, process payments, and conduct business research and analysis; for personnel training and quality assurance purposes (which may include monitoring or logging calls to our customer support) and improving our internal operations and performance of systems, products and services, including innovation activities such as creating new products, features and services using research and development tools and incorporating data analysis; improve your Swan Hotels experience by maintaining accurate contact and registration data, offering appropriate and enhanced products, services and features that may interest You and enabling You to participate in contests and surveys; respond to your comments , questions and complaints; send You service-related information, including confirmations, invoices, technical notices, updates, security alerts and administrative and support messages; inform You about promotions, upcoming events and news about products and services offered by the network Swan Hotéis our Partners; relate or combine information about You with other data we receive from third parties, to help understand Your needs and provide You with a better and more personalized service; enforce our terms and conditions or protect our business, Partners or customers ;prevent, investigate and deter fraudulent, unauthorized or illegal activities.

The Swan Hotéis network may transfer your Personal Data to third parties. With your unequivocal Consent, the Swan Hotéis network may also combine your Personal Data with data that the Swan Hotéis network collects automatically and with Personal Data that the Swan Hotéis network receives from third parties.

SHARING AND TRANSFER OF PERSONAL DATA

We do not share Personal Data with third parties unless You have previously agreed to this or there is permission or obligation based on law.

We may transfer Personal Data to other entities within the Swan Hotéis network. To ensure that your Personal Data remains secure, all companies that are part of the Swan Hotéis network are obliged to observe our internal rules of conduct regarding privacy. Our internal policies and standards are also communicated to our employees annually, as part of our specific compliance program. By accessing this website, You agree to the transfer and sharing of your Personal Data between Swan Hotéis entities.

Like any other company, the Swan Hotéis network relies on service providers to manage and support, on behalf of the Swan Hotéis network, certain aspects of our operations. Such service providers may be located in Brazil or other countries and may provide services such as data hosting, IT and cloud computing services, debt collection, fraud management services, customer support and advertising and marketing activities. Our service providers are contractually obliged to adequately protect any Personal Data they receive from the Swan Hotéis network and are prohibited from using Personal Data for any purpose other than the execution of the services under their responsibility in accordance with instructions given by the Swan Hotéis network.

We may also share your Personal Data when we believe, in good faith, that we have an obligation to: (i) comply with a law, regulation or court order; (ii) respond to requests for information made by regulatory bodies, police authorities and other public authorities, including in cases relating to national security; (iii) enforce and/or protect property or rights of the Swan Hotéis network, including to investigate fraud and help prevent security threats, including information security, or other criminal or malicious activities; or (iv) protect the legitimate interests of third parties, including the personal safety of Swan Hotéis employees.

ADVERTISING AND MARKETING

You agree that we may collect, process and use your Personal Data for advertising or market research purposes and, in particular, to improve Swan Hotéis services. We may collect, classify and use your Personal Data together with that of other Personal Data holders in order to improve our services. Furthermore, the Swan Hotéis network may use your Personal Data to offer you differentiated services and special opportunities that are compatible with your characteristics and predilections.

CHILDREN'S PRIVACY

The Swan Hotéis network only collects or processes data from children with due authorization from their parents or guardians and strictly for the purpose of checking in and offering the necessary services during accommodation, and ensuring compliance with the law on hosting minors. . With the exception of the hypothesis previously foreseen, the Swan Hotéis network does not deliberately collect or process Personal Data associated with children.

COMMUNICATIONS VIA EMAIL AND INSTANT COMMUNICATIONS

We will only use your email address and telephone number for the purposes for which You authorized their use (for example, responding to messages sent by You through the Swan Hotéis website). You will only receive advertising from the Swan Hotéis network by email if you have agreed to this or if the Swan Hotéis network has the legal support to do so without your authorization.

If You have expressly agreed to receive mail marketing or newsletters (for example, when registering or later logging in), You will have agreed to receive communications with content selected or prepared by the Swan Hotéis network or emails with advertising to the email address You provided to us. Announcements from the Swan Hotéis network can be made at regular or irregular intervals. In addition to information belonging to the Swan Hotéis network, these communications may contain offers from commercial partners of the Swan Hotéis network or third parties. You can unsubscribe from communications from the Swan Hotéis network through the link present in the messages themselves.

PERSONAL DATA SECURITY – PROTECTION OF YOUR PERSONAL DATA

The Swan Hotéis network adopts the usual physical, electronic and managerial security procedures and standards, including encryption and passwords in an effort to protect your Personal Data against unauthorized access and disclosure, as well as to prevent nuisance or unwanted communication ( spam). However, please be aware that no company, including Swan Hotéis, can fully eliminate the security risks associated with the processing of Personal Data.

The Personal Data we collect may be retained for as long as necessary to meet the legitimate business purposes of the Swan Hotéis network, including the purposes described in this Privacy Policy, or for a period of time specifically required or permitted by applicable laws or regulations.

EXERCISE YOUR RIGHTS

The Swan Hotéis network respects the rights that You have as holder of personal data and enables their exercise in accordance with applicable legislation.

Therefore, You have the right to confirm whether the Swan Hotéis network processes Personal Data that concerns You and to access the Personal Data that You have provided to us or that we maintain about You.

The Swan Hotéis network strives to ensure that the processing of Personal Data is in accordance with legislation and respects the rights and interests of personal data holders. If you notice that the Swan Hotéis network maintains incomplete, inaccurate or outdated Personal Data, You have the right to request that it be corrected. Likewise, if You find that the Swan Hotéis network processes unnecessary or excessive Personal Data or that the processing does not comply with the law, You have the right to request the anonymization, blocking or deletion of the Personal Data subject to the irregularity.

Furthermore, You have the right to request information about the possibility of not providing consent and the consequences of such denial. If you have previously granted your consent, You have the right to revoke it and request the deletion of Personal Data whose processing was authorized by means of this consent.

Furthermore, You have the right to request clarification about how the Swan Hotéis network treats your Personal Data. Likewise, You have the right to request information about the entities with which the Swan Hotéis network has shared your Personal Data.

If You intend for the Personal Data that the Swan Hotéis network maintains about You to be shared with another service or product provider, You have the right to request the Swan Hotéis network for its portability.

The exercise of the rights set out above must be done via email at support@swanhoteis.com.br and your request will be analyzed by those responsible for privacy and personal data protection at the Swan Hotéis network. In certain cases, your request may be denied with based on a legitimate basis, such as when compliance with what was requested may lead to the exposure of Personal Data that concerns another holder of Personal Data, in cases where the Swan Hotéis network is legally prevented from disclosing such information or, even, when Rede Swan Hotéis is prevented from fulfilling your request due to a third party contract. In all cases of denial by the Swan Hotéis network, the appropriate justification will be presented to You.

CHANGES

As technology and our services advance, we will also adapt our Privacy Policy. Whenever this happens, we will publish the new version, which will indicate the date on which the revision took place. If you deem necessary, you may request the most updated version of our Privacy Policy by other means. In any case, You should check this page regularly to learn more about the status of this Privacy Policy.

REVOCATION

If the processing of your Personal Data is based, for the most part, on your consent, please be aware that your consent may be revoked at any time. In general, revocation, however, will only apply to the future use of Personal Data. You can revoke your consent by email to Rede Swan Hotéis. Revoking consent may mean that certain services are no longer available to You or that they are subject to restrictions or limitations. The Swan Hotéis network reserves the right to carry out our data activities on a legal basis at any time.

CONTACT US

If You have any questions or concerns about this Privacy Policy, or about our practices for collecting and using Personal Data, or about a possible violation or breach of confidentiality of Personal Data or privacy, You can contact us via email support@swanhoteis.com.br